It’s easy to get confused by all you hear and read about these three subjects. Sometimes the terms are used almost interchangeably in posts and articles. For a while, I thought “CX” and “Storytelling” would eventually solve every one of the world’s problems based on… [Read more]
Archives for July 2020
"Greg Chapman is a very effective marketer, consultant, and adviser. He has a deep knowledge of marketing strategy, customer experience, and team and organizational behavior. He easily creates rapport and nurtures it through time. As a result, he can create and maintain a strong personal network from which he can draw information and use to drive consensus. I marvel at how subtly he leads people and teams through indirect means to create momentum and accomplish his goals. I expect to continue to work with Greg and encourage anyone considering using his service to engage him and explore what he might accomplish for you. His work with customer experience transformed our organization and improved student satisfaction with the education experience."Tom McCarty Chief Marketing Officer, Bridgepoint Education
